FAQ

We strongly recommend including a deposit when delivering in reusable packaging. This approach encourages the responsible return of packaging and ensures its optimal reuse. It is also essential to clearly inform your clients or suppliers about how the deposit system works. To facilitate this process, we offer an efficient tracking system using barcode-based software.

However, requiring a deposit depends on your company’s policy and relationship with customers. While this measure can reinforce commitment to the circular economy, it may also be perceived as a constraint. Therefore, it is important to evaluate the costs, impact on customer satisfaction, and alternative solutions before making a decision.

Yes, Loopipak offers a reusable postal box specifically designed to be returned via a mailbox, providing a convenient and efficient solution for managing empty returns.

Our models comply with standard postal service dimensions:

📌 Belgium: 30 × 20 × 15 cm (unfolded) | 30 × 20 × 3 cm (folded)

📌 France: 36 × 26 × 17 cm (unfolded) | 36 × 26 × 3 cm (folded)

With a reduced thickness of just 3 cm when folded, this box easily fits into mailbox slots, simplifying the return of reusable packaging without the need to visit a post office.

For specific needs, Loopipak can also design custom boxes tailored to your company’s dimensions and logistical constraints.

Oui, Loopipak propose un système de suivi informatique permettant aux entreprises de gérer et tracer efficacement leurs emballages réutilisables. Ce système intuitif offre plusieurs fonctionnalités clés pour optimiser la logistique et maximiser l’utilisation des emballages :

Individual Identification – Each package is equipped with a unique barcode or RFID chip, allowing for real-time identification and tracking.

Movement Recording – The system logs entries, exits, returns, and repairs, ensuring full traceability throughout the packaging lifecycle.

Stock Management – Real-time stock level monitoring simplifies shipment and return planning.

Reports & Analytics – Generates detailed statistics and reports on packaging usage, return trends, and logistics optimization. 

With this smart tracking system, Loopipak helps its clients reduce losses, enhance reusable packaging management, and lower environmental impact while optimizing operational costs.

The return logistics for Loopipak packaging is designed to be simple, efficient, and optimized, ensuring easy reuse and minimal environmental impact.

Return via Your Own Transporters

If you use your own transporters, empty packaging returns can seamlessly integrate into your logistics chain. Returns can be made:

✔ Immediately after delivery

✔ During the next shipment, optimizing transport routes.

Return via an External Transporter

If you use a third-party carrier, a suitable return logistics system should be implemented:

✔ Prepaid Return Label – Provide the recipient with a label to send the packaging back to your warehouse or store.

✔ Batch Collection – Organize grouped returns to optimize logistics and costs.

Easy Reshipping : All Loopipak packaging is designed for easy returns via postal services or transporters. They are: foldable, reducing empty volume for return shipments, and equipped with a document window for return shipping labels. Negotiate your transport rates, as your shipping volume doubles (outbound + return).

In Belgium, transporters are required to reduce emissions related to transported packaging (Scope 3). Reusable packaging is an effective solution to lower carbon impact and comply with ecological regulations. By adopting this approach, Loopipak helps you, optimize your logistics, reduce costs and commit to a sustainable business model.

Whether for standard or custom reusable packaging, after prototype approval, the production time varies between 3 and 8 weeks, depending on the quantity to be produced. These timelines may be extended depending on order volumes. 

Loopipak collaborates with multiple workshops in Wallonia and Flanders, allowing simultaneous large-scale production to efficiently meet customer needs.​

Maintaining Loopipak packaging is simple and essential to ensure its durability and optimal reuse. Here are some best practices:

Regular Cleaning

✔ Wipe or wash the packaging with water and a mild detergent if necessary.

✔ An alcohol spray is ideal for removing glue residue, dirt, or markings left by transporters.

✔ Make sure to dry the packaging thoroughly before storage or reuse.

Frequent Inspection

✔ Regularly check the general condition of the packaging.

✔ Look for loose seams, worn-out zippers, or any other signs of deterioration.

✔ Quickly repair minor issues or contact Loopipak for support.

Proper Storage

✔ Store the packaging in a dry and clean place.

✔ Avoid extreme conditions (excessive humidity, high temperatures, sharp objects).

Proper Use

✔ Follow the load capacity and usage recommendations.

✔ Avoid overloading, which could compromise the structure and durability of the packaging.

Loopipak Assistance When Needed

✔ For any repairs, questions, or maintenance advice, the Loopipak customer service is available to assist you.

A well-maintained packaging extends the lifespan of Loopipak’s sustainable packaging, reducing your carbon footprint and maximizing your positive environmental impact with a durable and reusable packaging solution.

Repairing a damaged Loopipak package is a simple and quick process that helps extend its lifespan and optimize its use. To initiate a repair, simply contact Loopipak customer service via our website or by phone, providing a detailed description of the issue encountered. It is often helpful to send photos of the damage so that our team can assess the condition of the packaging and suggest the best solution.

Depending on the nature of the damage, Loopipak will handle the repair through its team of qualified specialists. If the repair is covered under warranty, it will be carried out free of charge. Otherwise, a detailed quote will be sent for approval before any intervention. Once the quote is accepted, the packaging will be repaired as a priority and returned to you as soon as possible.

Upon receiving your repaired packaging, it is recommended to inspect its condition to ensure that the repair has been properly completed and that it is ready for reuse. Well-maintained and timely repaired packaging helps increase its longevity, reduce replacement costs, and minimize environmental impact.

Never delay in repairing your reusable Loopipak packaging—this is the key to ensuring durability and maintaining efficiency in your logistics chain. A proactive repair management strategy not only maximizes its lifecycle but also supports a more eco-friendly and cost-effective approach.

The cost of repairing a Loopipak package depends on the extent of the damage and the necessary interventions. In most cases, repairing is much more economical than purchasing a new package, allowing you to optimize your investment while extending the product’s lifespan.

For minor damage, you can perform the repair yourself using a Loopipak repair kit, which we can provide. This allows for a quick intervention at a lower cost. However, if the damage is more significant, our team of specialists will handle the repair after evaluating the issue.

Before any intervention, it is recommended to check if your packaging is still under warranty. Repairs are free in the case of a manufacturing defect or if a seam comes loose prematurely. If the package is severely damaged and beyond repair, replacement may be necessary. However, such cases are very rare, as our packaging is designed to be sturdy and repairable whenever possible.

Opting to repair your Loopipak packaging is an economical, sustainable, and responsible solution that aligns with a circular economy and waste reduction approach. To obtain a personalized quote, contact our customer service, who will guide you toward the best solution for your situation.

Warranty repairs for Loopipak packaging cover manufacturing defects and quality-related issues. The covered repairs include:

✔ Seams that come apart prematurely,

✔ Defective closures,

✔ Broken fastenings,

✔ Other damage directly linked to a manufacturing defect.

If you notice a defect, contact our customer service team as soon as possible so we can arrange the repair promptly and ensure your packaging remains compliant and functional.

Not all repairs require a return to the workshop. For minor damages, we can provide a quick repair kit (such as patch kits) to reinforce and strengthen minor wear and tears, like small rips. ​

With this approach, you can extend the lifespan of your packaging while minimizing costs and reducing the environmental impact associated with replacement.

At Loopipak, we are committed to working closely with our clients to ensure satisfaction and prevent dissatisfaction. This collaboration includes detailed product presentations, hands-on sessions to familiarize your teams, profitability calculations tailored to your business, and pilot tests to assess our solutions under real-world conditions. 

If, despite these efforts, our reusable packaging does not meet your expectations, we offer a free return service to ensure their continued use. Please note that no compensation will be provided in this context.

La réparation d'un emballage Loopipak est une option plus économique que l'achat d'un nouvel emballage, selon l'étendue des dommages et les coûts associés à la réparation. 

Les petits dégâts peuvent faire l'objet de réparation par vos soins à l'aide du kit de réparation que nous pouvons vous fournir.

Bien entendu si les dommages sont trop importants ou si l'emballage est irréparable, il peut être plus judicieux d'acheter un nouvel emballage.  Il s'agit ici d'un cas très rare.

Vérifiez si la réparation de votre emballage Loopipak est sous garantie. C'est le cas s'il s'agit d'une couture qui lâche ou d'un défaut de fabrication.